Do you need help as you plan your vacation in Florence, such as help with your itinerary?
We can help you but we cannot reply by email to every single question we receive.
Please go to our FORUM and post your questions there, a member of our team or another Florence expert will reply! This is the best and fastest way of having an answer to your questions.
Tours Assistance - Changes or Cancellations
The tours we offer on our site are actually organized by third party travel agencies, which we offer through an affiliation program. If you booked a group tour with our partner Viator and now need to make a change to the tour or cancel the tour, please complete this form with the info from your voucher.
If you booked museum tickets through our partner New Globus/Italy Tickets, you can read their F.A.Q. or contact them directly for changes.
To contact our team for other purposes, send us a request through this form:
If you have questions about booking an accommodation or a tourism-related service found on this site, please read this».
Do you need tourism-related information as you plan your vacation in Florence and Tuscany?
Even if VisitFlorence / DiscoverTuscany is not a travel agency, we can help you find the information you need.
Go to our FORUM and post your question or request, a member of our team or another expert about Florence & Tuscany will reply! This is the best and fastest way of having an answer to your question.
Our Address in Italy
If you prefer to contact us by regular mail or email, here are our contact details:
c/o WebPromoter Snc
Via G.B. Vico, 30
50136 Florence, Italy
info [AT] visitflorence [DOT] com